Trung Son Care, a leading pharmacy modern retail chain and portfolio company of Asia Business Builders (ABB) I, was the first point of contact for healthcare during COVID-19 for many people in the region and with a presence of over 50 stores. Even though the stores remained open during the soft lockdown and allowed customers to come for advice and support, the online channel traffic doubled in the first five months of 2020, servicing customers with at-home delivery, which made Trung Son Care the leader in online pharmaceutical services.
The boost in online business is considered a positive outcome of responding to the crisis and is expected to benefit the company in the long term as customer behavior becomes increasingly accustomed to this new reality.
*DGGF invested in ABB I in 2018.
